Contact Us

This page explains how to get in touch with the editorial team at USA Online Casinos, what kinds of questions we can realistically answer, and — just as important — which problems need to go to the casino or a regulator instead of to us. We publish research-based reviews of US online casinos. We do not operate any casino, hold player funds, process payments or have access to anyone's account.

The fastest route is email. Reader mail sent to the editorial address published on ferret-fact.org reaches Owen Keller and the review team directly. We read everything, though we cannot promise a reply to every message — corrections, factual challenges and licensing questions get priority.

What to contact us about

• Corrections and outdated terms. Bonus percentages, wagering multipliers, minimum deposits and state availability change without notice. If a figure on our site no longer matches the operator's own terms page, tell us and include a link or screenshot.
• Questions about our research method. How we weight a bonus, why an editorial rating moved, why one site is listed and another is not.
• Feedback on a page. Something unclear, something missing, a term we used without explaining it.
• Press and licensing enquiries. Including requests to quote our material.
• Commercial enquiries. We keep these separate from the editorial desk, for the reasons set out below.

What we cannot do

We have no account access and no authority over any operator. Please send the following elsewhere:

• Locked or closed accounts, held withdrawals, failed KYC. Only the casino's own support and complaints team can act, and after that, the regulator or dispute service named in its terms.
• Deposit reversals and chargebacks. Your bank, card issuer or e-wallet provider handles these.
• Bonus disputes. If an operator voided a bonus for a maximum-bet breach or an excluded game, that is a contractual matter between you and the operator.
• Self-exclusion requests. We cannot exclude you from anything. See our responsible gambling guidance for the tools that actually work.

Where to take a casino complaint

1. Write to the operator's support team in writing — email or in-account ticket, not live chat alone — and keep a copy. Quote the exact term you are disputing.
2. Ask for the complaint to be escalated if the first answer does not resolve it. Most operators publish a formal complaints procedure with a stated response window.
3. If the site is licensed by a US state gaming regulator, take an unresolved complaint to that regulator. State regulators can compel a licensed operator to respond; they have no jurisdiction over sites they did not license.
4. If the site is licensed offshore, your recourse runs through whatever body its licence names. That is usually slower and weaker than a state process, which is a material difference worth knowing before you deposit.
5. For payment problems, contact your bank or card issuer in parallel — their timelines are separate from the casino's.

How our commercial relationships work

USA Online Casinos may earn a commission when a reader signs up through a link on this site. That is how the research is funded. Commission does not buy a position in our lists, does not change an editorial rating, and does not stop us publishing a limitation. Advertising conversations happen away from the review desk. If you think a page reads like an advert, that is exactly the kind of message we want.

Editorial ratings on this site are our own assessments, not customer-review scores, and they are not the result of us playing with real money. We research published terms, licence information and operator documentation, and we check figures again on each review pass. This page's facts were last checked on Sep 25, 2026.

The offers readers ask about most

Most reader mail is about headline bonus figures — usually because the advertised number and the money that reaches a bank account are very different things. Below are the three we receive the most questions on, with the catch in each case.

Raging Bull — 410% up to $10,000 + 50 Free Spins

It sits at the top of our list because the headline match rate and the $10,000 ceiling are among the largest advertised figures we cover, and the free spins are bundled rather than sold as a separate offer. The practical question readers ask is how much of that $10,000 is reachable: a 410% match at that ceiling implies a deposit large enough that very few players will ever touch the maximum. Limitation: large percentage matches at this end of the market typically arrive with high playthrough multiples, capped bonus bets and cashout limits on winnings from free spins. Read the bonus terms in full before depositing — the advertised number is the ceiling, not the expectation. Editorial rating 10.0.

Magician Bet — 101% No Wagering

The opposite design, and the reason it earns a place beside much bigger headline numbers. A no-wagering bonus means the bonus funds or their winnings are not locked behind a playthrough multiple, so what you win is withdrawable on normal terms. For readers who have been burned by a 40x requirement, that is worth more than a bigger percentage. Limitation: the match rate is modest and no-wagering offers usually carry a lower maximum credit, plus caps on how much can be withdrawn from the bonus portion. Confirm the maximum before assuming this beats a larger offer. Editorial rating 9.7.

Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser

A middle path: a substantial match with spins tied to one named slot rather than a general spin pool. Naming the game makes the offer easier to evaluate, since the spin value and the game's RTP and volatility are knowable in advance. Limitation: game-specific spins are worthless if that title does not suit you, and winnings from them are commonly capped and subject to their own wagering. Editorial rating 9.7.

Uptown Aces — 600% For New Players

The highest advertised match percentage in our list, which is why it draws questions. A 600% match is a first-deposit offer, so the deposit size and the bonus ceiling decide what it is actually worth. Limitation: no maximum is stated in the headline, and percentage-led offers of this size generally pair with the strictest wagering and maximum-bet rules. Editorial rating 9.6.

Comparing the headline numbers

Casino	Headline offer	Editorial rating
Raging Bull	410% up to $10,000 + 50 Free Spins	10.0
Magician Bet	101% No Wagering	9.7
Slots of Vegas	375% Bonus + 50 Free Spins on Cash Chaser	9.7
Uptown Aces	600% For New Players	9.6
Card Crush	Instant Welcome Reward: 2 Mystery Coins & 5 Cards	9.2
Zumba Cards	250% Deposit Bonus up to 250 SC	9.2
BetUS	200% up to $4,000 for New Players	9.0
Amazon Jackpots	4 Posters + 40 Free SC + Bonus Wheel for $20	8.8
Slots and Casino	500% up to $2,500 x3	8.7
Bets.FM	225% deposit bonus up to 1 BTC + 225 Free Spins	8.6

Note the mixed currencies. Offers quoted in SC are sweepstakes-style coin packages rather than USD deposit bonuses, and the Bets.FM figure is denominated in bitcoin — which means the dollar value moves with the exchange rate. Compare like with like before deciding anything.

Money questions we answer by email

Costs and timings are the second-biggest category of reader mail. We can explain how these mechanisms generally work; only the operator can confirm its current figures.

• Minimum deposits vary by site and by method, and a bonus often has its own higher qualifying minimum than the site's general floor. Depositing below it forfeits the offer.
• Payment methods commonly available to US players include debit cards, credit cards (which some issuers decline for gambling), ACH bank transfers, wire transfers, and at some sites e-wallets or cryptocurrency. PayPal availability is limited and state-dependent — verify it on the cashier page rather than assuming.
• Withdrawal times depend on the method and on verification. E-wallets and crypto are typically quicker than ACH or a paper check; the operator's internal review window is often the longest part.
• Withdrawal limits and minimums apply per transaction, per day, per week or per month. A large jackpot may be paid in installments under those caps.
• Fees may be charged by the operator, the payment provider or both. Check who bears the cost of a wire.
• KYC — identity, address and payment-ownership documents — is required before a first withdrawal, and source-of-funds checks can be triggered by larger sums. Upload documents early rather than at cashout.

What these sites actually offer

When readers ask us to compare catalogues, these are the categories we look at: slot machines, including progressive jackpot titles where the prize pool builds across players; table games such as blackjack, roulette and baccarat, each with rule variants that change the house edge; live dealer rooms streamed with a human croupier; and video poker and specialty games. Fairness in the digital games rests on certified random number generators, while published RTP and volatility figures tell you how a slot is expected to behave over time — not what will happen in one session. Mobile play matters too: some operators run a dedicated app, others a browser site, and game availability is not always identical between them.

The other products these operators run

Several brands on this page are not casino-only. BetUS and Bets.FM operate sportsbook products alongside the casino, with different bonus structures, different rollover rules and separate wallets in some cases — a casino bonus usually cannot be cleared on sports bets, and vice versa. Card Crush, Zumba Cards and Amazon Jackpots use coin-based or sweepstakes-style models rather than conventional USD deposit play, which changes how prizes are redeemed and which state rules apply. Poker rooms, bingo and virtual sports appear at some operators as well. If you intend to use more than one product, read each one's terms separately.

Legal standing and who may play

You must be at least 21 to use the casinos listed here, and in some states and for some product types the minimum is 18 — the operator's terms and your state's law control. Online casino gambling in the United States is regulated state by state, not by a single national licence. A handful of states license real-money online casinos directly through their gaming commissions; in others, only sports betting is authorized, and in many, neither is. Federal law governs certain interstate and payment matters, but it does not issue casino licences to consumers' benefit.

An important distinction: a site accepting deposits from a US resident is not the same as a site being authorized to serve that state. Offshore-licensed operators may accept US customers without state authorization, which affects your dispute rights, the strength of consumer protection and, in some cases, the legality of your own participation. Check your state's position before registering, and check the operator's stated licence rather than trusting a badge in a footer. Sweepstakes and social-coin models operate under a different legal theory again and are excluded in certain states. Nothing here is legal advice, and we describe no operator as completely safe — all gambling carries the risk of losing money, and no withdrawal or outcome can be guaranteed.

Support if gambling stops being fun

If you need to step back, use the operator's own deposit limits, loss limits, cooling-off and self-exclusion tools first — they are binding on the account once set. Device-level blocking software adds a second layer. Free, confidential help is available in the US through the National Problem Gambling Helpline on 1-800-522-4700, which operates 24/7 by call or text. Our responsible gambling page sets out the tools in more detail.

Before you write to us

A message with the casino name, the page you were reading, the exact wording you are querying and the date you saw it gets a useful answer far faster than a general one. If your question is about who we are and how the site is funded, the about page covers it; if it concerns use of this site or our published material, see the terms and conditions. Anything else — send it over, and we will either fix it, explain it, or tell you honestly that we do not know.